Delivery
How can I track my order?
1) Go to our website and click “Tracking orders”.
2) Enter
your order number and email address to see your order details.
Can I change my delivery address?
You can only change the shipping address within the same country while
your order is still in production. Log in to your account and click
“Orders”. You can find the order you want to change and edit the shipping
address on the order details page.
Once your request is submitted, a
ticket will be automatically generated and sent to our customer service
team, who will then change the address for you.
If you’d like to ship
your order to another country, please contact info@fuxipay.com for
more details about shipping fee variations and logistic restrictions.
Once
your order is shipped, we are unable to change the delivery address
anymore.
Shipping destinations
We ship worldwide. Please select your destination from our shipping
countries drop-down list when you input your shipping address.
Shipping costs
Australia, Canada, US (United States), Rest Of the World.
Free Shipping Apply – ( condition- $50.00 and up payment )
Standard Delivery- (Condition- $0.01 to $49.99) ( Cost- $10.00)
Expedited Delivery – (condition- all orders) ( Cost- $20.00)
Delivery delays can occasionally occur.
Shipping times
This refers to the time it takes for items to be shipped from our
fulfillment center to the destination.
Standard Delivery time 7-15
working days
Expedited Delivery time 3-7 working days
Our returns and refund process
If you are unhappy with your item(s), please go to my account or
contact us to initiate a return within 30 days
of receipt.
We will refund your returned item(s) plus applicable
taxes normally within 3 working days after we receive and confirm the
returned package. Shipping fee (ordering & returning) is not
refundable.
Please make sure all items are returned in their original
condition. They must be unworn, unwashed, unaltered, undamaged, and with
the original tags attached.
We’ll issue a full refund including
shipping for any damaged, defective, or mis-shipped items. In this case please request a return in my
account or Contact Us directly for assistance.
For
more information, please check our Return & Refund Policy.
Returns & Refunds
Initiate a return/refund.
To initiate a return request, you must go to your order page first.
• Ordered Through Account:
Log into your stationerypald account and click order to go to your
orders page. If you have trouble getting into your account, you may have
used Guest Checkout.
• Ordered Through Guest Checkout:
Click Tracking orders to pull up your order page.
If you don’t
remember whether you used your account or Guest Checkout to place your
order, try both of the above instructions, and if neither works, Contact
us:info@fuxipay.com with your order details.
When you get to
your order page, you can initiate a return by following the process
outlined on our Returns & Refunds page. If you need any further
assistance, please contact us at info@fuxipay.com.
Order Issues
How do I place an order?
To place your order:
1. Add the desired item and quantity to your
cart.
2. Click the shopping cart icon.
3. Review your order and
click “CHECKOUT”.
4. Checkout as a Guest or Sign In to place the
order.
5. Confirm your order details, click “CHECKOUT”.
When will I receive my order?
Order verification, quality check, and packaging. All orders are sent to
the fulfillment center for dispatch within 1-3 working days after the
order is placed. If we are experiencing a high volume of orders, shipments
may be delayed by a few days. Please allow additional days in transit for
delivery. If there is a significant delay in the shipment of your order,
we will contact you via email or telephone.
Missing item/wrong item received
We will issue a full refund including the shipping fee for any missing
item or mis-shipped items as long as we are notified within 30 days upon
your receipt and your request is confirmed.
Please request a return
in my account or Contact Us directly for assistance
with processing your return. After 30 days, we may not be able to
process the return and a full refund.
Account Issues
Trouble signing into my account
Please double-check if the email address and password you put is correct.
If you still can’t sign in to your account, please contact us: at
info@fuxipay.com with your account information and details of your
issue. They will liaise with our technical team to help resolve it.
Changing account details
Please log into your account to change your account details directly. If
you require further assistance, please send full details of your change
request to us: info@fuxipay.com. They will reply within 24 hours.
Forgotten my password
If you have forgotten your password, please click forget password to
reset it.
If this doesn’t work, please Contact Us, and with your
permission, we will reset your password for you.
If you would like to
change your password, please follow these steps:
1) Click “Sign in”
on our website and then get into your account’s information page.
2)
Click “Change the password” and then you can change the password and save
the new one.